Compliance at the Core
At TrovePay, compliance is not just a requirement — it is fundamental to how we operate. We maintain strong governance, robust controls and a culture of integrity to protect our merchants, partners and customers.
Compliance Overview
Risk Monitoring
Governance, Risk & Compliance
At TrovePay, compliance is embedded into every aspect of our operations. We maintain robust governance frameworks, risk management processes and operational controls designed to protect our merchants, partners and customers.
Our compliance program is built around international best practices and supports the secure delivery of payment services.
AML / CFT
Customer Due Diligence
Robust KYC processes to verify identity and understand our customers.
Enhanced Due Diligence
Enhanced measures for higher-risk customers and business relationships.
Ongoing Monitoring
Continuous monitoring of customer activity and business relationships.
Sanctions Screening
Screening against global sanctions, PEPs and watchlists.
Risk Management
Fraud Prevention
Multi-layered fraud prevention tools and intelligent controls to detect and prevent fraudulent activities.
Transaction Monitoring
Real-time monitoring of transactions to identify unusual or suspicious activity.
Chargeback Management
Proactive management and dispute handling to reduce chargebacks.
Merchant Monitoring
Ongoing review of merchants to ensure compliance and mitigate risk.
Data Protection
Privacy
We respect privacy and handle personal data in accordance with applicable data protection laws.
Security
Industry-standard security controls to protect data, systems and transactions.
Information Governance
Strong data governance practices to ensure accuracy, confidentiality and integrity of information.
Complaints Handling
We are committed to fair and transparent treatment of all customers.
Complaints are handled in a timely, professional and objective manner in accordance with our Complaints Handling Policy.